Returns
Will I be reimbursed for the import taxes or duties if I return my order?
Once we’ve confirmed safe receipt of the artwork, we will issue a refund of the artwork value and, in the case of the artwork arriving damaged, the shipping cost. However, Follow.art does not reimburse customs charges for returned orders.
How long will it take for my refund to come through?
Once we have been informed by the Seller about your return, we will process your refund and you will be notified. Please allow up to 10 working days for the refund to appear on your statement.
How does the refund work?
Once your order has been safely received by the Seller, we will process your return and refund the credit or debit card you used to pay with.
The artwork was damaged when it arrived. What should I do?
Contact us as soon as you notice the damage. Take photos to show us the current state of the work and we will make a decision together. According to the extent of the damage, we can either repair the work, or you can return it and you will be ...
Who pays for the return costs?
If your artwork arrives damaged or you have received the wrong artwork, we will reimburse you for the shipping costs. If you are returning your artwork for any other reason, we do not reimburse shipping costs.
What artworks can’t I return?
Unfortunately we can’t accept returns for digital files and artworks printed to order (except if they are damaged on arrival).
Is it possible to return a purchased artwork?
Sometimes you just need to send something back and that’s no problem! You have 14 days after delivery of the work to let us know if You don’ t want to keep it or You don’ t like it anymore and 14 days to organize return shipping with tracking ...