Why does the Seller has to confirm my order?
The Seller has 24 hours to provide confirmation of availability of the artwork. Sometimes it could be so the artwork has been sold in the gallery or at an art fair a few days prior to your order, the artwork may be being exhibited, or the Seller may be unavailable due to a business trip, holidays, and so on. If this is the case, we will notify you and you will either be refunded or we will work with you to find a suitable alternative. But in most cases, this step proceeds quickly and the artwork is dispatched soon after confirmation.
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How do I know you have received my order?
Once you've placed your order, you will be directed to an order processing message which will contain your order details. This information will also be emailed to you; this can take up to 30 minutes to arrive in your inbox- so hold tight! Once the ...
Can I make changes to my order?
As soon as you place your order, we’re working on it. So it means we will be unable to make any changes as it’s already being processed (literally within seconds!). You’ll need to place another order and/or return any unwanted items. In this case ...
Is it safe to order online?
We’re a member of "Verified by Visa" and "Secure by MasterCard", providing additional security when using your payment cards online. By using Stripe for payment proceeds we ensure the most stringent level of certification available in the payments ...
How can I track my order?
Tracking details of the courier and estimated delivery date will be provided to you as part of the delivery process via email. We recommend using universal package tracker services.
How long will my order take to arrive?
Delivery time depends on the shipping destination and where the artwork is being sent from. Please note orders are confirmed within 24 hours and prepared for shipment within 4 working days. Whatever happens, we will keep you updated. We are also ...