Who is covering the shipping costs in case a Customer decides to return an Artwork bought from my Gallery?

• Related Articles

• If Customer will decide to return my artwork purchased - who is covering the costs of return shipment?

  It depends on the reason why the artwork is returned. If the artwork has arrived undamaged and as promised, and the customer has changed his or her mind for any other reason and not at the fault of the courier or seller, then the return costs are ...

• What to do if an artwork published by my Gallery at follow.art is sold elsewhere (e.g. my Gallery or Art Fair)?

  In this case you should as soon as possible change the status of the artwork to “Not for sale”, if you still wish to keep it in your gallery portfolio, or delete the artwork from the platform altogether. 

• What is the shipping process for the artworks bought at follow.art?

  The management of courier service and insurance is covered by us. This means that once the artwork is purchased and you have confirmed the availability of the artwork, follow.art forwards the information of the pick up point address (e.g. your ...

• We don't know the exact weight of artwork we want to sell. Why should we mention this parameter?

  It is important to note the weight of the artwork in order for us to calculate the shipping costs correctly. 

• We are closing the Gallery for a week (due to holidays, participation in Art Fairs or other reasons) and will not be able to provide pick-up for sold Artworks. What should we do?

  Take your time, but try to answer our message ASAP, so we can inform the Customer about the fastest solution. We do give 48 hours to confirm availability of artwork and then up to 4 working days to prepare Artwork for picking up.  In case an Artwork ...