When will my credit card be charged?
When the work is shipped! When you make an online payment to Follow.art, we receive pre-validation from your bank which confirms that the money is available in your account. Banks generally hold this money in your account until the final part of the payment process, but rules vary. Check with your bank to find out more.
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What should I do if I'm experiencing credit card issues?
If your credit card is being declined during purchase, please try our troubleshooting tips below. If you still experience problems, we advise that you contact your bank or credit card provider and ask for their assistance. Double-check the ...
Will I be charged any import taxes, customs duties or other fees?
Depending on the destination country (where the artwork will be delivered to) and the country of origin for the artwork, you may be subject to import taxes, customs duties or other fees charged by your (the customer’s) local Customs Office. Please ...
How does the refund work?
Once your order has been safely received by the Seller, we will process your return and refund the credit or debit card you used to pay with.
How long will my order take to arrive?
Delivery time depends on the shipping destination and where the artwork is being sent from. Please note orders are confirmed within 24 hours and prepared for shipment within 4 working days. Whatever happens, we will keep you updated. We are also ...
How long will it take for my refund to come through?
Once we have been informed by the Seller about your return, we will process your refund and you will be notified. Please allow up to 10 working days for the refund to appear on your statement.