What to do if my artwork was damaged during the transit to the Buyer?

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• Am I allowed to deliver my artwork purchased via follow.art to Buyer personally?

  Yes, but only in the case if the buyer has indicated the wish to pick up the artwork from the selling point. In this case you will be able to communicate with the buyer and agree on the delivery method that is most convenient for both of you. 

• Will I be able to communicate to the Buyer?

  No - we are taking care of all of the communication with the Buyer, including coordination of the artwork shipment! The only exception to this is: if a customer is nearby to your stated location, then they are able to choose an option to pick up the ...

• I want to put a framed artwork up for sale. Should the pictures I take for the artwork be with or without the frame?

  Always take the photos of the artwork in a form that the Buyer will receive it - that means together with the frame. 

• How to indicate the price for my artwork?

  To indicate the price is the last step when uploading an artwork. In the section “Artwork availability” you have to select the option “For sale”, which will then allow you to indicate the selling price. You can first fill out the field “The money you ...

• Should I prepare an invoice when my artwork is sold via follow.art?

  No, the invoice is created and carried out by the follow.art platform. Buyer will receive all necessary documents from follow.art on behalf of you as a seller. You will receive the invoice and all relevant documentation related to particular artwork ...