What can I do if I can't find the artist or gallery I'm looking for?

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• What artworks can’t I return?

  Unfortunately we can’t accept returns for digital files and artworks printed to order (except if they are damaged on arrival).

• Why does the Seller has to confirm my order?

  The Seller has 24 hours to provide confirmation of availability of the artwork. Sometimes it could be so the artwork has been sold in the gallery or at an art fair a few days prior to your order, the artwork may be being exhibited, or the Seller may ...

• Is it possible to return a purchased artwork?

  Sometimes you just need to send something back and that’s no problem! You have 14 days after delivery of the work to let us know if You don’ t want to keep it or You don’ t like it anymore and 14 days to organize return shipping with tracking ...

• What does the heart next to the artworks mean?

  This symbol allows you to choose the artworks you love while you're on the site, so you can find them all on one single page. To see this, click on the heart on the main menu. To make sure your favourites are saved and so that you can see them on ...

• When will my credit card be charged?

  When the work is shipped! When you make an online payment to Follow.art, we receive pre-validation from your bank which confirms that the money is available in your account. Banks generally hold this money in your account until the final part of the ...