What should I do if I'm experiencing credit card issues?

What should I do if I'm experiencing credit card issues?

If your credit card is being declined during purchase, please try our troubleshooting tips below. If you still experience problems, we advise that you contact your bank or credit card provider and ask for their assistance.

Double-check the information you entered during checkout:

• Did your billing address change recently?

• Did you enter the correct CVV code?

• Did you get a new card with a new expiration date?


Review your bank’s fraud-alert policies.

Your bank may flag any suspicious activity on your account which may include first-time orders or high-value purchases (regardless of the card’s available funds)—especially those made online. Your bank may require you to contact them and authorize the purchase before allowing you to complete the transaction.


Review your bank’s daily withdrawal limit.

Most banks have limits on how much you can charge on your card in a single day. If you reach this limit, your bank may block your account from any further activity for the day regardless of available funds in the account.

 



    • Related Articles

    • When will my credit card be charged?

      When the work is shipped! When you make an online payment to Follow.art, we receive pre-validation from your bank which confirms that the money is available in your account. Banks generally hold this money in your account until the final part of the ...

    • How does the refund work?

      Once your order has been safely received by the Seller, we will process your return and refund the credit or debit card you used to pay with.

    • What are the accepted methods of payment?

      We accept all major credit and debit cards – Mastercard, Visa, American Express.

    • Is it safe to order online?

      We’re a member of "Verified by Visa" and "Secure by MasterCard", providing additional security when using your payment cards online. By using Stripe for payment proceeds we ensure the most stringent level of certification available in the payments ...