We are closing the Gallery for a week (due to holidays, participation in Art Fairs or other reasons) and will not be able to provide pick-up for sold Artworks. What should we do?

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• When to expect the money transfer after an artwork is sold?

  The gallery will receive the payment for the sold artwork in the next qualifying pay run after the 14 day return period has expired. New pay runs, if there are any artworks sold, are generated every week and they hold a list of all fulfilled orders ...

• Should the gallery prepare an invoice when an artwork is sold via follow.art?

  No, the invoice is created and carried out by the follow.art platform. Buyer will receive all necessary documents from follow.art on behalf of you as a seller. You will receive the invoice and all relevant documentation related to particular artwork ...

• What is the shipping process for the artworks bought at follow.art?

  The management of courier service and insurance is covered by us. This means that once the artwork is purchased and you have confirmed the availability of the artwork, follow.art forwards the information of the pick up point address (e.g. your ...

• I am participating in an Art Fair but there is no online version of this event at follow.art.

  We would love to welcome new Art Fairs, so feel free to communicate your wish to be presented at our site to the Art Fair organizers. We will be more than happy to explain all of the features we can provide at our site. Meanwhile you are very welcome ...

• What to do if an artwork published by my Gallery at follow.art is sold elsewhere (e.g. my Gallery or Art Fair)?

  In this case you should as soon as possible change the status of the artwork to “Not for sale”, if you still wish to keep it in your gallery portfolio, or delete the artwork from the platform altogether.