The artwork was damaged when it arrived. What should I do?

The artwork was damaged when it arrived. What should I do?

Contact us as soon as you notice the damage. Take photos to show us the current state of the work and we will make a decision together. According to the extent of the damage, we can either repair the work, or you can return it and you will be refunded. Follow.art covers the costs of repair and transport in case of damage during delivery.


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      Sometimes you just need to send something back and that’s no problem! You have 14 days after delivery of the work to let us know if You don’ t want to keep it or You don’ t like it anymore and 14 days to organize return shipping with tracking ...

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       Follow.art organizes and insures the transport of the artwork and artwork itself.

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      The dimensions of the work are specified on the artwork page.

    • Is the image on the site an accurate representation of the artwork?

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    • Who pays for the return costs?

      If your artwork arrives damaged or you have received the wrong artwork, we will reimburse you for the shipping costs. ​If you are returning your artwork for any other reason, we do not reimburse shipping costs.