Should the gallery prepare an invoice when an artwork is sold via follow.art?
No, the invoice is created and carried out by the follow.art platform. Buyer will receive all necessary documents from follow.art on behalf of you as a seller. You will receive the invoice and all relevant documentation related to particular artwork once you have approved the order. All data will be available also in your sellers dashboard to keep accountancy clear and well structured.
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What to do if an artwork published by my Gallery at follow.art is sold elsewhere (e.g. my Gallery or Art Fair)?
In this case you should as soon as possible change the status of the artwork to “Not for sale”, if you still wish to keep it in your gallery portfolio, or delete the artwork from the platform altogether.
We are closing the Gallery for a week (due to holidays, participation in Art Fairs or other reasons) and will not be able to provide pick-up for sold Artworks. What should we do?
Take your time, but try to answer our message ASAP, so we can inform the Customer about the fastest solution. We do give 48 hours to confirm availability of artwork and then up to 4 working days to prepare Artwork for picking up. In case an Artwork ...
Are we allowed to deliver artwork purchased via follow.art to the Buyer personally?
Yes, but only in the case if the Buyer has indicated the wish to pick up the artwork from the selling point. In this case you will be able to communicate with the Buyer directly and agree on the delivery method that is most convenient for both sides.
Who is covering the shipping costs in case a Customer decides to return an Artwork bought from my Gallery?
It depends on the reason why the artwork is returned. If the Artwork has arrived undamaged and as promised, and the customer has changed his or her mind for any other reason and not at the fault of the courier or Seller, then the return costs are ...
When to expect the money transfer after an artwork is sold?
The gallery will receive the payment for the sold artwork in the next qualifying pay run after the 14 day return period has expired. New pay runs, if there are any artworks sold, are generated every week and they hold a list of all fulfilled orders ...