Is there any Returns policy for Buyers and how it impacts me as a Seller?

• Related Articles

• I’m registering my Gallery as a Seller at Follow.art and the Platform is asking if we have OSS? What does the OSS mean?

  In order to simplify the VAT reporting, the EU introduced a new reporting system—the OSS regime. A seller can choose to register for an OSS scheme in one EU country (the country of identification) and can then submit quarterly OSS VAT returns to ...

• We have sent the wrong item to Buyer. What should we do?

  If the courier has already picked up the package, it means the order is on its way to the Customer. Please immediately give us a written notice so we can inform the Buyer in advance. The Customer will proceed with the standard return procedure and ...

• Do I have to pay a subscription fee for the services of follow.art?

  No! The usage of the platform is completely free of charge (including the online exhibitions tool). The only fee that we receive from your gallery is a commission fee from every artwork you sell in accordance to our Comission Policy for Sellers that ...

• If Customer will decide to return my artwork purchased - who is covering the costs of return shipment?

  It depends on the reason why the artwork is returned. If the artwork has arrived undamaged and as promised, and the customer has changed his or her mind for any other reason and not at the fault of the courier or seller, then the return costs are ...

• Who is covering the shipping costs in case a Customer decides to return an Artwork bought from my Gallery?

  It depends on the reason why the artwork is returned. If the Artwork has arrived undamaged and as promised, and the customer has changed his or her mind for any other reason and not at the fault of the courier or Seller, then the return costs are ...