Is it safe to order online?
We’re a member of "Verified by Visa" and "Secure by MasterCard", providing additional security when using your payment cards online. By using Stripe for payment proceeds we ensure the most stringent level of certification available in the payments industry. To accomplish this, we also use the best-in-class security tools and practices to maintain a high level of security.
You can be assured that shopping with Follow.art is private and secure! Once you have found the artwork you would like to purchase simply proceed to check out online. Your information is never shared with a third party, and the Seller you are buying from only receives that information required to ship your artwork.
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Can I make changes to my order?
As soon as you place your order, we’re working on it. So it means we will be unable to make any changes as it’s already being processed (literally within seconds!). You’ll need to place another order and/or return any unwanted items. In this case ...
How do I know you have received my order?
Once you've placed your order, you will be directed to an order processing message which will contain your order details. This information will also be emailed to you; this can take up to 30 minutes to arrive in your inbox- so hold tight! Once the ...
Why does the Seller has to confirm my order?
The Seller has 24 hours to provide confirmation of availability of the artwork. Sometimes it could be so the artwork has been sold in the gallery or at an art fair a few days prior to your order, the artwork may be being exhibited, or the Seller may ...
Will I be reimbursed for the import taxes or duties if I return my order?
Once we’ve confirmed safe receipt of the artwork, we will issue a refund of the artwork value and, in the case of the artwork arriving damaged, the shipping cost. However, Follow.art does not reimburse customs charges for returned orders.
How can I track my order?
Tracking details of the courier and estimated delivery date will be provided to you as part of the delivery process via email. We recommend using universal package tracker services.