If Customer will decide to return my artwork purchased - who is covering the costs of return shipment?

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• Who is covering the shipping costs in case a Customer decides to return an Artwork bought from my Gallery?

  It depends on the reason why the artwork is returned. If the Artwork has arrived undamaged and as promised, and the customer has changed his or her mind for any other reason and not at the fault of the courier or Seller, then the return costs are ...

• Are we allowed to deliver artwork purchased via follow.art to the Buyer personally?

  Yes, but only in the case if the Buyer has indicated the wish to pick up the artwork from the selling point. In this case you will be able to communicate with the Buyer directly and agree on the delivery method that is most convenient for both sides.

• We have sent the wrong item to Buyer. What should we do?

  If the courier has already picked up the package, it means the order is on its way to the Customer. Please immediately give us a written notice so we can inform the Buyer in advance. The Customer will proceed with the standard return procedure and ...

• Who is paying for the shipment of the artworks?

  The shipping costs are paid by the buyer. Shipping costs estimate is shown on the product page. Final shipping cost is calculated at the checkout. 

• We don't know the exact weight of artwork we want to sell. Why should we mention this parameter?

  It is important to note the weight of the artwork in order for us to calculate the shipping costs correctly.