How are the logistics of artwork selling organized?
When a customer has made the decision to buy an artwork from one of your exhibitors, the gallery or artist will receive a notification asking to confirm the purchase and availability of the artwork. This confirmation has to be received in the next 24 hours from the moment the notification is received. After the exhibitor has confirmed the purchase of the artwork(s), they then have 4 working days to prepare the artwork for shipment. The shipping costs are covered by the Buyer, the courier service and insurance is managed by us. This means that once the artwork is purchased and the availability of the artwork is confirmed, follow.art forwards the information of the pick up point address and artwork specification to the courier partners. The gallery will receive a notification at the platform once the pick-up date and time will be provided by the courier. In case the exhibitor is not able to prepare the artwork for shipment during the 4 working days (e.g. if the exhibitor is still abroad at your Art Fair), the exhibitor can contact us, and we will communicate with the Seller and the Buyer to reach a solution that works for both parties involved.