Can I make changes to my order?
As soon as you place your order, we’re working on it. So it means we will be unable to make any changes as it’s already being processed (literally within seconds!).
You’ll need to place another order and/or return any unwanted items. In this case we will only refund you once the work has been returned to the artist in its original condition.
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How do I know you have received my order?
Once you've placed your order, you will be directed to an order processing message which will contain your order details. This information will also be emailed to you; this can take up to 30 minutes to arrive in your inbox- so hold tight! Once the ...
Why does the Seller has to confirm my order?
The Seller has 24 hours to provide confirmation of availability of the artwork. Sometimes it could be so the artwork has been sold in the gallery or at an art fair a few days prior to your order, the artwork may be being exhibited, or the Seller may ...
How long will my order take to arrive?
Delivery time depends on the shipping destination and where the artwork is being sent from. Please note orders are confirmed within 24 hours and prepared for shipment within 4 working days. Whatever happens, we will keep you updated. We are also ...
How can I track my order?
Tracking details of the courier and estimated delivery date will be provided to you as part of the delivery process via email. We recommend using universal package tracker services.
Will I be reimbursed for the import taxes or duties if I return my order?
Once we’ve confirmed safe receipt of the artwork, we will issue a refund of the artwork value and, in the case of the artwork arriving damaged, the shipping cost. However, Follow.art does not reimburse customs charges for returned orders.