Are we allowed to deliver artwork purchased via follow.art to the Buyer personally?

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• Should the gallery prepare an invoice when an artwork is sold via follow.art?

  No, the invoice is created and carried out by the follow.art platform. Buyer will receive all necessary documents from follow.art on behalf of you as a seller. You will receive the invoice and all relevant documentation related to particular artwork ...

• What is the shipping process for the artworks bought at follow.art?

  The management of courier service and insurance is covered by us. This means that once the artwork is purchased and you have confirmed the availability of the artwork, follow.art forwards the information of the pick up point address (e.g. your ...

• If Customer will decide to return my artwork purchased - who is covering the costs of return shipment?

  It depends on the reason why the artwork is returned. If the artwork has arrived undamaged and as promised, and the customer has changed his or her mind for any other reason and not at the fault of the courier or seller, then the return costs are ...

• We have sent the wrong item to Buyer. What should we do?

  If the courier has already picked up the package, it means the order is on its way to the Customer. Please immediately give us a written notice so we can inform the Buyer in advance. The Customer will proceed with the standard return procedure and ...

• Do I have to pay a subscription fee for the services of follow.art?

  No! The usage of the platform is completely free of charge (including the online exhibitions tool). The only fee that we receive from your gallery is a commission fee from every artwork you sell in accordance to our Comission Policy for Sellers that ...